Introduction: Welcome to the website of Solluna Collection. The use of this website, as well as all accommodation bookings and stays at our properties, are governed by the following Terms and Conditions. Please read them carefully before using our website or proceeding with a reservation. Navigating and using this site implies your unconditional acceptance of these terms. Solluna Collection reserves the right to modify these terms at any time by updating this text.
Company Details: This website is owned and managed by the business operating under the brand name Solluna Collection. The website is owned and operated by the company with the following details:
Company Name: PARIS GIANNETSOS KAI SIA L.P.
Distinctive Title: MANAGEMENT SERVICES
Address: G. PASCHOU, VARI, 16672
Tax Identification Number (VAT/TIN): 998949814
Tax Office: KEFODE ATTIKIS
General Commercial Registry Number (G.E.MI.): 006900101000
Intellectual Property: All content featured on this website, including texts, photographs, logos, graphics, designs, and source code, constitutes the intellectual property of Solluna Collection and is protected by Greek, European, and international copyright laws. Any modification, copying, reproduction, republication, uploading, or commercial exploitation of this material without prior written permission is strictly prohibited.
Limitation of Liability: We make every possible effort to ensure that all information, descriptions, and photographic material on our website are accurate and up to date. However, minor variations may occur. Solluna Collection is not responsible for any technical issues, temporary interruptions of the website, or any damages resulting from the use or inability to use our website.
Booking Process: Reservations can be made directly through our online booking engine, via email, or by phone. To secure a valid booking, guests must provide their true and accurate personal details. Depending on the selected rate, a specific percentage deposit or a valid credit card guarantee is required at the time of booking to confirm the reservation.
Payment Methods: We accept various payment methods to facilitate your booking, including major credit, debit, and prepaid cards such as Visa and Mastercard. Bank transfers are also accepted, provided they are completed within the designated time frame specified during the reservation process. All payments are processed securely through certified payment gateways.
Taxes and Additional Charges: All stated rates include value-added tax, any standard municipal taxes and the Climate Crisis Resilience Fee, mandated by Greek law.
Flexible Rate Policy: Under the flexible rate policy, guests are entitled to a free cancellation if they cancel their booking within a specified number of days prior to the scheduled arrival date. If a cancellation occurs after this period, the deposit or a specific percentage of the total stay will be retained as a cancellation fee. In the event of a no-show or early departure during the stay, the full amount of the reservation will be charged.
Non-Refundable Rate Policy: If you select a non-refundable rate, the total amount of the accommodation is charged at the time of confirmation. In the event of a cancellation, modification, or no-show, no refunds will be issued, and the paid amount will be retained by the property.
Check-in and Check-out: Standard check-in time begins in the afternoon to allow adequate time for proper room preparation and cleaning. Check-out must be completed by the designated morning hour. Any requests for early check-in or late check-out are subject to availability and may incur additional charges, which must be arranged with the management in advance.
Maximum Occupancy: The number of guests staying in the villa or room must not exceed the maximum capacity specified in the booking confirmation. Accommodating extra guests without prior notification and explicit approval from the management is strictly prohibited.
Damages and Breakages: Guests are expected to keep the accommodation, furniture, and all provided equipment in good condition. In the event of any damage, breakage, or loss caused by negligence or misuse during the stay, Solluna Collection reserves the right to charge the guest for the exact cost of repair or replacement.
Quiet Hours and Behavior: Guests are required to respect the official quiet hours established by Greek law for both the summer and winter seasons. High volume levels, disruptive behavior, and the organization of parties or events are strictly forbidden to ensure the peace and comfort of neighboring residents and other guests.
Smoking and Pets: Smoking is strictly prohibited inside all indoor areas of our villas and rooms, and is only permitted outdoors on balconies, terraces, and gardens. Regarding pets, they are only allowed upon prior request and explicit approval by the management, subject to specific guidelines.
Loss of Personal Property: Solluna Collection assumes no responsibility or liability for the loss, theft, or damage of money, valuables, or any personal belongings of guests during their
stay.
Data Protection: The management and protection of your personal data are fully compliant with the General Data Protection Regulation and applicable national laws. All information collected during the booking process is used solely for managing your stay, billing, and improving our hospitality services. For further details, please consult our Privacy Policy page.
Governing Law and Jurisdiction: These terms and conditions are governed by and construed in accordance with Greek Law. Any disputes arising from the use of this website or our accommodation services shall be subject to the exclusive jurisdiction of the competent courts in the region where our business is legally based.
Contact Information: For any further clarification regarding our terms and conditions, you may contact Solluna Collection by sending an email to info@sollunacollection.com or by calling +30 69435 02130 or +30 69448 95235.
