Introduction: This Privacy Policy explains how Solluna Collection collects, uses, processes, and protects the personal data of our website visitors and accommodation guests. We are fully committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with applicable data protection laws.

Who We Are: The website and the management of the accommodations belong to the business Solluna Collection. For any questions regarding the processing of your data, you can contact us directly using the contact details provided at the end of this document.

What Personal Data We Collect: During your interaction with us, we may collect identification and contact information such as your full name, email address, phone number, permanent home address, as well as ID or passport details as required by Greek law. Additionally, we collect booking details regarding your stay dates and special preferences, payment information required to secure your reservation which is processed securely through certified gateways, and usage data and cookies relating to your IP address and how you navigate our website.

Why We Collect Your Data: We collect and process your data primarily for booking and accommodation management to ensure the seamless delivery of our hospitality services. Furthermore, your data is used for compliance with legal obligations, such as registering guests with the tax authorities. Finally, we process data to improve our services by analyzing website traffic and performance, and for promotional activities such as sending updates and special offers, strictly provided that you have given us your explicit consent.

Legal Basis for Processing: The processing of your personal data is based on the necessity of performing a contract to complete your booking, as well as on our compliance with legal and tax obligations. It is also based on our legitimate interest in maintaining property security and website performance, and on your explicit consent where applicable, such as for marketing purposes.

Who We Share Your Data With: Your personal data remains strictly confidential. We may share the minimum required information only with third-party service providers who support our booking systems and website, with certified financial institutions for secure payment processing, and with public or tax authorities whenever mandated by Greek law.

Data Retention Period: We retain your personal data only for the timeframe necessary to fulfill the hospitality and billing purposes outlined in this policy, unless a longer retention period is required or permitted by tax and legal regulations.

Your Rights: Under the General Data Protection Regulation (GDPR), you hold the right of access to know what data we process, the right to rectification of inaccurate information, and the right to erasure provided we are not legally bound to maintain it. You also have the right to restrict or object to processing, the right to data portability to transfer your information, and the right to withdraw your consent for promotional activities at any time. To exercise these rights, you can contact us via email.

Data Security: We implement modern technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, and unauthorized access or use.

Changes to the Privacy Policy: We reserve the right to update this Privacy Policy whenever necessary. Any updates will be posted directly on this web page.

Contact Information: For any matters regarding your personal data, you can contact Solluna Collection by sending an email to info@sollunacollection.com or by calling +30 69442 22743 or +30 69468 24253.